BMS Scientific Services ("we", "our", or "us") operates https://www.bmsscientificservices.com. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We collect information you voluntarily provide when you:

Submit the free consultation form (name, email, mobile number, company name, service required, and message)
Call or WhatsApp us directly
Email us

We may also automatically collect:

IP address and approximate location
Browser type, device type, and operating system
Pages visited and time spent on those pages (via Google Analytics)

2. How We Use Your Information

We use the information we collect to:

Respond to your consultation request and provide our certification consultancy services
Send you a confirmation email acknowledging receipt of your enquiry
Understand how visitors use our website and improve it (analytics)
Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR / DPDP Act)

Where applicable law requires a legal basis for processing personal data, we rely on:

Consent — when you submit the contact form and agree to be contacted
Legitimate interests — to improve our services and website experience
Legal obligation — where required by Indian law or other applicable regulations

4. Data Retention

We retain your contact information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry records are typically retained for up to 3 years. You may request deletion at any time (see Section 7).

5. Third-Party Services

We use the following third-party services which may process your data:

Resend — transactional email delivery (your enquiry confirmation and our notification)
Google Sheets — secure lead log (name, contact details, service requested)
Google Analytics 4 — anonymous website usage analytics
Microsoft Clarity (if enabled) — anonymous session recording and heatmaps
Vercel — website hosting (server logs including IP address)

Each of these providers maintains its own privacy policy and data processing agreements.

6. Cookies

We use cookies and similar tracking technologies through Google Analytics to understand how visitors interact with our website. These cookies collect anonymised data only. You may disable cookies in your browser settings without affecting your ability to use the site.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Withdraw consent at any time (this does not affect prior processing)
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, email us at info@bmsscientificservices.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over HTTPS and access to lead records is restricted to authorised personnel only.

9. Children's Privacy

Our services are directed at businesses and business professionals. We do not knowingly collect personal information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@bmsscientificservices.com
Phone: +91 98702 71655
Address: B-471, 3rd Floor, Nehru Ground, NIT, Faridabad, Haryana 121001, India